Terms & Conditions
Each depot and rental business has certain terms and conditions specific to them and their bikes. Please contact us with any queries.
When you collect your bike you must bring along your motorcycle license and your credit card. If you are from overseas you’ll also need your passport, your motorcycle rider license from your home country. If your licence is not in English, you will be required to have an international motorcycle rider permit. If you are in doubt, ask.
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Each bike has different insurance details with an excess payable in the event that an accident occurs which is the fault of the rider. Some depots include third party property insurance as part of their rental charge whilst others charge an additional fee for it. Read the terms and conditions of the bike you are thinking of hiring to check details.
In a very few cases motorcycles aren't covered for theft. Fortunately bike theft is very rare in New Zealand and so it is unlikely to be a problem but locks should be used at all times when leaving the bike. Breach of rental contract terms voids ALL insurance and the renter is liable for ALL damage.
Insurance DOES NOT cover: The rider for bodily injury or damage/loss of personal belongings. Supplementary insurance is essential. Loss of rental caused by extensive damage to the motorcycle rendering it unavailable for hire is also not covered.
› One way rentals:
By request, you may drop off your bike at a city with an airport and simply pay the operating expense, freight costs of shipping the bike back to the city of collection. This can vary depending on the bike, date and length of hire and so please email us for a specific quote with regard to this. The security bond is refunded once the
bike arrives back at the 'home' depot and so please note this can take a few days or longer for long distance rentals.
› Additional items for hire:
Contact us with your requirements for any additional equipment such as tents and cooking items. We have riding gear available either free of charge or for a low rental fee. We do not rent out shoes, biker boot because of hygienic reasons. Called athlete’s foot.
In the event of a cancellation the booking deposit is lost. There is usually a sliding scale of cancellation fees the closer you get to the rental start date. This can be checked by reading the terms and conditions of the bike you are hoping to hire. Travel insurance is highly recommended to cover any cancellation costs.
In the event of a cancellation, please be advised that your booking deposit will not be refunded.
› Long term rentals:
If you are hiring a bike for a long period and expect to travel a long way then you must agree to have the bike serviced on route. We will not charge you for this, but the service has to be done.?? Do you mean you will not charge for the rental on the day of the service or does that mean they don’t pay for the service? Could be misunderstood.
If you mean that your customer won’t be charged for the rental on the day of the service I would word it like this:
If you are hiring a bike for an extended period and expect to travel a long distance, then you must agree to have the bike serviced on route. We will not charge you for the rental on the day of the service.
If you mean that your customer does not have to pay for the service:
If you are hiring a bike for an extended period and expect to travel a long distance, then you must agree to have the bike serviced on route. We will not charge you for the service.
› Personal travel insurance:
It is vital that you have appropriate travel insurance, which offers cover while motorcycling. Moto Touring NZ, its Agents, Assigns and Contractors accept no responsibility for a customer's failure to arrange appropriate cover. Please also note that cover is often void if a helmet is not being worn. We strongly recommend you cover yourself with travel insurance in case of accident and to ensure that if your personal circumstances change and you have to cancel, your costs are covered.
We strongly recommend that you cover yourself with travel insurance in case of an accident and you need to ensure that your costs are covered should your personal circumstances change and you have to cancel.
Moto Touring NZ, its Agents, Assigns and Contractors accept no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from circumstances outside its or its Contractors' control, such as, but not solely, war or threat of war, riot, industrial dispute, civil strife, fire, adverse weather conditions, terrorist activity, natural and nuclear disaster, technical transport problems, computer malfunction, cancellation of scheduled or charter airlines, closure or congestion of airports or ports, or financial failure of Contractors or depots. Moto Touring NZ acts as information and booking resource for riders.
Moto Touring NZ may not invoice you or process any transaction and may simply pass on booking information on your behalf. Your contract is with the supplier directly and Moto Touring NZ accepts no responsibility for and shall not be liable in respect of any loss or damage whatsoever.
› Security bonds:
Security bond amounts vary depending on the bike you rent. The amount is displayed with the bike on the rental page. Bonds are processed on a credit card and refunded upon safe return of the undamaged bike. In the event of damage the depot or contractor may process the cost of repairs up to the value of the insurance excess detailed on the rental pages of the web site. We are not responsible for exchange rate fluctuations or other fees your bank may charge when refunding the bond!
Note that if your trip is a one way journey, from one city to another, it can take a few days after drop off before the bond is refunded. If you are from overseas it usually takes a few more days for the banks to return it to your account. It is your bank that dictates the length of time this takes not the refunding bank.
› Costs not included in the rental price:
All type of parking tickets, speeding fines and other penalties. A $100 fee may be imposed for the handling of unpaid fines. Other exclusions will be detailed in the specific terms and conditions for the bike your have selected to hire.
It is a condition that you wear an approved crash helmet at all times when riding your motorcycle. Moto Touring NZ encourages you to take your own helmet. You can hire one of our helmets, but we cannot accept liability for the condition of any crash helmet provided by third parties.
It is mandatory that you wear an approved crash helmet….
Moto Touring NZ will arrange your rental/tour and you will be required to sign a contract at the depot when collecting your bike. The legally binding contract for the rental/tour will be between you and the depot and not with Moto Touring NZ.
There are no refunds if a motorcycle is returned before the end of the hire period, or if a tour is curtailed. This is because the bike had been booked to you and other bookings for these dates refused.
Bikes are normally provided with a full tank of fuel. A $50 fee will be imposed on bikes returned without a full tank of fuel. Please ensure it is full when returned at the end of your trip.
› Mechanical difficulties, accident and theft:
In the event of mechanical breakdown or accident, report this to the emergency number issued to you by the depot. Do not undertake repairs without the prior agreement of the depot. In the event of an accident or theft, always report it to the police immediately, obtain a police report number and notify the depot. The depot will make every effort to provide repair facilities or a replacement motorcycle, but is not obliged to do so.
Where a motorcycle has been crashed and is not able to be ridden any further, Moto Touring NZ, its Agents, Assigns and Contractors are under no obligation to replace or supply another motorcycle for the completion of the journey and no compensation can be claimed by the hirer for the unused portion of the hire period.
› Indemnity Release:
By booking a self-guided rental tour or guided tour you agree that you understand and agree to the indemnity release detailed below which is between you (and any passengers) and Moto Touring NZ, it's directors, employees or agents (hereafter called The Company).
You must agree that you shall participate entirely at your own risk and that you, your successors, executors and administrators will release, indemnify and not instigate any claim, demand or expense against The Company for any personal injury, loss of life or damage to personal property suffered during or subsequent to events on the rental or tour.
You must acknowledge that any road whether sealed or unsealed, or any other venue upon which you travel, may have sandy or rocky surfaces with defects either hidden or exposed as is the nature of some roads. You must agree to obey and observe all rules and directions given during a tour, whether given in writing or verbally by The Company and that The Company has the right to exclude you from any tour for non-adherence to any rule or direction given.
You must accept that you are permitted to rent a motorcycle or take part in a tour on condition that you ride safely with due care and regard for other people and property.
You must acknowledge that motorcycle riding, whether as a rider or passenger, can be dangerous and that a motorcycle rental or participation in a tour organised and promoted by The Company may expose you to the possibility of injury or death and further, you must acknowledge that the way other people may ride, drive or act is outside the control of The Company.
You must acknowledge that there may be no, or inadequate facilities for treatment or transport of participants if participants are injured. You agree that you understand that travel insurance to cover all forms of personal injury, repatriation or costs in the event of death is essential and it is your responsibility to ensure you have appropriate cover.
You agree to wear appropriate motorcycle safety equipment at all times and that you are medically fit to undertake a motorcycle rental or tour.
You must agree that you have read and understood the indemnity release and agree that the motorcycle rental or participation in a tour whether guided or self-guided is entirely at your own risk.